Return & Refund Policy 

At Pet Zenia, we want you and your pets to be completely satisfied with every purchase. If for any reason you are not happy with your order, our return and refund policy ensures a smooth and stress-free process.

Returns Eligibility

You may request a return within 30 days of receiving your order if:

  • The product is unused, unwashed, and in its original packaging.

  • The item is not damaged due to misuse or accidents.

  • The product matches the original purchase and is accompanied by the receipt or proof of purchase.

Please note: Some items, such as personalized or custom products, may not be eligible for returns.

How to Initiate a Return

  1. Contact our customer support team at:
    Email: petzenia.usa@gmail.com
    Phone: 3054292909

  2. Provide your order number, product details, and reason for return.

  3. Our team will guide you through the return process and provide a shipping address.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping fees (if any) are non-refundable, unless the return is due to our error.

Exchanges

  • If you would like to exchange an item for a different size, color, or variant, please contact our support team.

  • Exchanges are processed after the returned item is received and inspected.

Damaged or Defective Items

  • If your product arrives damaged or defective, contact us immediately with photos.

  • We will provide a replacement or full refund at no additional cost to you.