Shipping Policy

At Pet Zenia, we strive to deliver your pet essentials quickly, safely, and reliably. Please read our shipping policy to understand how we handle orders, delivery times, and more.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, processing may take a little longer. You will be notified if there are any delays.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: 5–10 business days

• Expedited Shipping: 2–5 business days

• International Shipping: Delivery times vary by location (usually 7–20 business days)

Shipping times are estimates and may vary depending on your location or unforeseen circumstances.

Shipping Costs

• Free Shipping: On orders over $50

• Orders under $50: Calculated at checkout based on weight and destination

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order from dispatch to delivery.

Shipping Restrictions

Currently, we ship to most countries worldwide. Some remote areas may not be serviceable. If your location is not supported, you will be notified during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team immediately. We will work with the carrier to replace or refund your order as quickly as possible.

Questions?

For any shipping-related questions, contact us at:
Email: petzenia.usa@gmail.com
Phone: 3054292909